Privacy Statement

Paladin respects the privacy of the individuals it deals with. The terms 'we', 'us', and 'our' used in this privacy policy (this 'Policy') refer, collectively, to Paladin Labs Inc. ('Paladin') and its employees, mandataries and agents.

This Policy describes the personal information we may collect from you via the website, patient support line or any other means, the purposes for which we collect it, how we use it and when we may disclose it to third parties. This Policy also describes the choices you can make about how we collect, use and disclose your personal information. Paladin will not collect, use or disclose your personal information other than in compliance with this Policy.

Our website may contain links to other third party websites, and other third party websites may reference or link to our website. This Policy applies only to this website and not to websites of other companies or organizations to which this website may be linked. You must check on any linked website for the privacy policy and terms that apply to that website and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked website.

By providing information to us, including using the www.triduralsupport.ca website, you agree to the terms and conditions of this Policy. If our Policy changes in the future, we will notify you of any such changes by posting an updated policy on our website. Following the posting of such changes, your continued use of the www.triduralsupport.ca website or other interaction with Paladin will constitute your acceptance of these changes and you will be bound by such changes. You are responsible for regularly reviewing this Policy and any changes thereto.

What personal information does Paladin collect?

We may collect personal information, such as your name, e-mail and postal address(es), phone number(s), in certain circumstances, your opinions and individual preferences, from you when you register online for an account or otherwise provide your personal information to us, whether online, via e-mail or over the phone. We may also maintain a record of your product interests and acquire personal information about you from other present and future affiliates or divisions of Paladin (collectively, Paladin Affiliates).

For what purposes does Paladin collect my personal information?

When you register online for an account or otherwise provide your personal information to us, we may use your personal information to communicate with you (via e-mail, telephone, post or otherwise) in connection with the contents of this website, and/or provide you with promotional materials and additional information and updates regarding our products and services. We may also use the personal information you provide to maintain contact with you and provide you with ongoing personalized service and health-related educational communications, to develop, improve, market, publicize and promote our products and services, to conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our website and our product offerings.

As provided below, you may always choose not to receive promotional materials or additional information and updates regarding our products and services.

To whom may my personal information be disclosed?

We will not disclose your personal information to any non-affiliated third party without your prior consent, other than as provided below.

  • We may disclose your personal information to any Paladin Affiliate, so that it may communicate with you (whether by e-mail, telephone, post or otherwise) and provide you with promotional materials and additional information about its products, services, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy
  • Please note that by designating a person as a 'Caring Assistant', you are certifying that you have obtained that person's prior consent to the terms of this Policy, and their permission to receive emails from us related to the 'Caring Assistant' program or other content of this website
  • In the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy
  • We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information
  • We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, or as necessary to protect the property, interests and rights of Paladin and the Paladin Affiliates

Can I choose not to receive promotional materials or other information?

If you prefer not to receive promotional materials or additional information and updates regarding our products and services from us or other Paladin Affiliates, please let us know by writing us at Tridural Customer Services, 6111 Royalmount Avenue, Suite 102, Montreal, Quebec, H4P 2T4 or by sending us an e-mail at info@paladin-labs.com. Please be sure to include your full name and the e-mail address you used when you registered with us. It may take up to 60 days to process your e-mail request, and 8 weeks to process your postal mail request, during which period you may continue to receive communications from Paladin or other Paladin Affiliates.

What about cookies?

We may use 'cookies' to track your preferences and activities on the www.triduralsupport.ca website or a Paladin Affiliate website. Cookies are small data files transferred to your computer's hard-drive when you visit a particular website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, your registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the site.

How can I access or change my personal information, withdraw my consent or make complaints or inquiries in relation to Paladin's privacy practices and this policy?

Paladin will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to, correction and deletion of your personal information collected by us. In order to make such a request, or if you have any concerns or to make any complaint in relation to this Policy and Paladin’s privacy and security practices, please contact The Paladin Privacy Officer either by:

  1. Sending an email to privacyofficer@paladin-labs.com; or
  2. Writing to The Privacy Officer, 6111 Royalmount Ave., Suite 102 Montreal, Quebec, Canada H4P 2T4

If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above. You should note, however, that without your consent to the collection, use and/or disclosure of your personal information, Paladin will no longer be able to provide you with certain services, such as the Reminder Service.

How long is my personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

How secure is my personal information?

We take great care in maintaining the security of personal information. We have adopted physical and technological processes and procedures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Paladin employee, mandatary or agent must abide by this Policy.