This Policy describes the personal information we may collect from you via the website, patient support line or any other means, the purposes for which we collect it, how we use it and when we may disclose it to third parties. This Policy also describes the choices you can make about how we collect, use and disclose your personal information. Paladin will not collect, use or disclose your personal information other than in compliance with this Policy.
By providing information to us, including using the www.triduralsupport.ca website, you agree to the terms and conditions of this Policy. If our Policy changes in the future, we will notify you of any such changes by posting an updated policy on our website. Following the posting of such changes, your continued use of the www.triduralsupport.ca website or other interaction with Paladin will constitute your acceptance of these changes and you will be bound by such changes. You are responsible for regularly reviewing this Policy and any changes thereto.
We may collect personal information, such as your name, e-mail and postal address(es), phone number(s), in certain circumstances, your opinions and individual preferences, from you when you register online for an account or otherwise provide your personal information to us, whether online, via e-mail or over the phone. We may also maintain a record of your product interests and acquire personal information about you from other present and future affiliates or divisions of Paladin (collectively, Paladin Affiliates).
When you register online for an account or otherwise provide your personal information to us, we may use your personal information to communicate with you (via e-mail, telephone, post or otherwise) in connection with the contents of this website, and/or provide you with promotional materials and additional information and updates regarding our products and services. We may also use the personal information you provide to maintain contact with you and provide you with ongoing personalized service and health-related educational communications, to develop, improve, market, publicize and promote our products and services, to conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our website and our product offerings.
As provided below, you may always choose not to receive promotional materials or additional information and updates regarding our products and services.
We will not disclose your personal information to any non-affiliated third party without your prior consent, other than as provided below.
If you prefer not to receive promotional materials or additional information and updates regarding our products and services from us or other Paladin Affiliates, please let us know by writing us at Tridural Customer Services, 6111 Royalmount Avenue, Suite 102, Montreal, Quebec, H4P 2T4 or by sending us an e-mail at firstname.lastname@example.org. Please be sure to include your full name and the e-mail address you used when you registered with us. It may take up to 60 days to process your e-mail request, and 8 weeks to process your postal mail request, during which period you may continue to receive communications from Paladin or other Paladin Affiliates.
Paladin will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to, correction and deletion of your personal information collected by us. In order to make such a request, or if you have any concerns or to make any complaint in relation to this Policy and Paladin’s privacy and security practices, please contact The Paladin Privacy Officer either by:
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above. You should note, however, that without your consent to the collection, use and/or disclosure of your personal information, Paladin will no longer be able to provide you with certain services, such as the Reminder Service.
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
We take great care in maintaining the security of personal information. We have adopted physical and technological processes and procedures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Paladin employee, mandatary or agent must abide by this Policy.